A team of experts to accompany you towards the success of your center

Our Customer Success team is composed of experienced professionals from the fitness management sector with extensive knowledge in consulting and business intelligence. They are here to guide you every step of the way.

executivos haciendo exercicios con macuernas

Support in integration and implementation

Our customer success team will accompany you from the beginning of the integration and in defining and implementing the necessary goals for your specific center.

dos hombres comparten datos en un ipad dentro de un gimnasio

Mujer y hombre mirando datos sobre la mesa con un laptop abierto con la web app de FitnessKPI.

Specific consultations or assistance in adhoc implementations

Every business and every center is unique, with its own needs and specific challenges. That's why we offer you the option to contract specific consultations on particular topics or tailor-made implementations of the tool to fit your needs.

Recurrent tracking of goals and objectives

For us, accompanying you to success inevitably involves proactively suggesting meetings, calls, data reviews, and more to assist and guide you in using FitnessKPI.

24/7 surveillance
Watch out! The pace in Revenues you have this month is too low to achieve the monthly goal. You have €26,224 so far and the target is €30,000 in total revenues...
Compared to the industry your Attrition rate is not good. You have room for improvement. Let's go!
You have a good acquisition rate (5.67%) for the industry (5.09%), the room for improvement is possible although not of great magnitude.
A team of experts at your disposal to make the most of FitnessKPI
Miembro de gimnasio riendo de satisfacción
The keys to success

More than 180 specific key performance indicators for fitness, developed by gym management experts

Our team combines experience with technology to provide you with total control over your sports club.



Financial KPIs such as average rates, break-even point, and Customer Lifetime Value (LTV) are key to evaluating strategies, predicting fluctuations, and optimizing retention.


Members Added and Lost by Zip Code: Facilitates localized marketing strategies and adjustments in service offerings according to regional preferences.

Members’ Profile

Provides key data to personalize programs and promotions, adjusting them to the center's demographics. Allows for optimizing schedules and resources based on user habits, thus maximizing customer satisfaction and operational efficiency.

Sales and Retention

Analyze the effectiveness of sales in sports centers, optimizing acquisition and profitability strategies with specific KPIs.

Job Satisfaction and Workplace Climate

Monitor employee satisfaction and workplace climate through surveys and continuous feedback. Identify areas for improvement and strengthen team motivation, which directly impacts service quality and customer experience

Utilization and Occupancy

Identify peak hours and most frequented areas. Optimize class schedules and space usage to maximize operational efficiency and improve user experience.


Learn to make the most of your data with FitnessKPI

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June 13, 2024
June 13, 2024
June 13, 2024

Let's explore how you can maximize the potential of your data.

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