Predict Your Gym's Attrition & Retention

Analyze and predict early signs of member cancellation using AI algorithms. Enable proactive actions to improve retention and optimize customer experience.

 

Miembro de gimnasio pagando su cuota mensual
High risk
10,04%
119 members
Medium risk
59,74
696 members
Low risk
30,12%
352 members
sleeping members
23,26%
261 members

Increase customer retention and satisfaction by predicting their risk of leaving.

personal trainer y chica haciendo flexiones

Analyze your customers' risk of abandonment

Our platform continuously analyzes your gym's data to identify patterns and predict potential dropouts. This allows you to anticipate and take action even before the customer decides to leave your gym.

ANNA Risk Score.

ANNA Risk Score is an average obtained through our algorithm. We take into account 18 specific fitness variables from each of your active members. This benchmarking feature lets you know if you have a higher risk of customer loss compared to the market average, according to ANNA's algorithms.

Miembra de un gimnasio hablando con el dependiente en la recepción.
chica reiendo al recibir buenas noticias de su gym en el movil
Surveillance 24/7
Finance
Loyalty
Acquisition
Revenue
Watch out! The pace in Revenues you have this month is too low to achieve the monthly goal. You have €26,224 so far and the target is €30,000 in total revenues..
Attrition rate
Compared to the industry your Attrition rate is not good. You have room for improvement. Let's go!
Attrition rate
You have a good acquisition rate (5.67%) for the industry (5.09%), the room for improvement is possible although not of great magnitude.

Make timely decisions to retain customers in advance.

Knowing the risk of abandonment and dropout predictions, you can generate proactive actions to improve customer retention. ANNA suggests retention actions that you can activate using your CRM or the FitnessKPI CRM module, thus facilitating the implementation of personalized and effective strategies.

HOW WE HELP YOU IMPROVE MEMBER RETENTION

Benefits of Churn Prediction

Predict potential dropouts

Our algorithm helps you predict the risk of customer dropout and the likelihood of it happening.

Identify who is at higher risk

By combining this prediction with FitnessKPI's hyper-segmentation, you can learn their generation, gender, type of service, etc.

Create retention actions

Anticipate dropouts and reduce their risk of cancellation by creating specific actions for these segments or individual customers.

FitnessCRM

Improve member relationship management with marketing automations by hyper-segmenting each member profile according to their needs.

  • Automated Actions
  • Marketing Workflows
  • Management of Leads, Current Members, and Former Members
  • Sales Process Control
  • Sending SMS, WhatsApp, Social Media, and Emails
Explore more

Opinions and testimonials from those who trust us

See all
A star used for rating A star used for rating A star used for rating A star used for rating A star used for rating

Congratulations on your work in the competitive sports center market. Your solution is essential for effective management, and your dedication is impeccable. Keep offering innovative and quality solutions.

Albert Navarrete
EL TOSSALET
A star used for rating A star used for rating A star used for rating A star used for rating A star used for rating

I thank and congratulate your company for its quick response, commitment to continuous improvement, and customer orientation. These are qualities worthy of highlighting and sincerely recognizing.

Sandra Gil
LLOP GESTIÓ
A star used for rating A star used for rating A star used for rating A star used for rating A star used for rating

Congratulations on the excellent work on the project. I am pleasantly surprised by the evolution, and the functionalities are spectacular. Great commitment and dedication from the entire team.

Eduardo Valiente
AIRA SPORT
A star used for rating A star used for rating A star used for rating A star used for rating A star used for rating

Congratulations on developing such an attractive and useful program! It has been created with dedication, effort, and creativity, resulting in a valuable and enjoyable product for users.

Carmen García
UAB
A star used for rating A star used for rating A star used for rating A star used for rating A star used for rating

“With FitnessKPI, we simplify data acquisition and make decisions faster. Its alert and prediction algorithms are very useful. The challenge is for more managers to use its information to lead with greater robustness.”

Gabriel Domingo
Claror

FitnessKPI Blog

On our FitnessKPI blog, you will discover useful tips on how to manage a gym, the most important KPIs in the fitness world, fitness industry trends, technology, and much more.

Visit the Blog

Frequently Asked Questions

Do you have questions? Here you will find answers. If you don't find what you're looking for, don't hesitate to contact us.

Let's explore how you can maximize the potential of your data

Request a demo
C/ Víznar 113B, 18220 , Granada, Spain
Contact Form-EN (#8)
cross