Turn member feedback into decisions that improve their experience

Create NPS, CSAT, CES, and custom surveys, and send them automatically via WhatsApp, email, SMS, or QR code.

Our AI automatically analyzes open text responses, identifies the most relevant topics, and detects the sentiment behind each comment.

Understand what your members value, what is frustrating them, and where you need to take action, not just the score they gave you.

nps dashboard

Understand how members perceive your brand and improve with NPS

Mujer joven sonriente en un gimnasio, apoyada en una barra de pesas con una toalla blanca alrededor de su cuello y sosteniendo un teléfono móvil. El entorno es un área de entrenamiento con equipos de musculación visibles en el fondo.
Surveillance 24/7
Finance
Loyalty
Acquisition
Revenue
Watch out! The pace in Revenues you have this month is too low to achieve the monthly goal. You have €26,224 so far and the target is €30,000 in total revenues..
Attrition rate
Compared to the industry your Attrition rate is not good. You have room for improvement. Let's go!
Attrition rate
You have a good acquisition rate (5.67%) for the industry (5.09%), the room for improvement is possible although not of great magnitude.

Hundreds of responses no one has time to analyze

Are you collecting hundreds of open ended comments that your team simply does not have time to read, categorize, and analyze?

Our AI automatically organizes each response by topic and identifies whether the sentiment is positive, negative, or neutral.

This helps you spot patterns, recurring issues, and opportunities to improve without reviewing every comment manually.

Stop collecting feedback. Start understanding what your members are really telling you.

One survey cannot measure everything

Would you use the same survey to measure member loyalty, their experience after a class, and how easy your app is to use?

Create NPS, CSAT, CES, or fully customized surveys with the right scale, questions, and timing for each objective.

Send them after a class, during onboarding, quarterly, or after a cancellation via WhatsApp, email, SMS, or QR code.

Ask the right question, at the right time, through the channels your members actually use.

Chica feliz en gimnasio con un entrenador
gráfico de satisfacción
Una mujer sonriente en una recepción de gimnasio, sosteniendo una botella de agua azul y su teléfono móvil, mientras habla con otra persona al otro lado del mostrador. El ambiente es moderno y luminoso, con detalles del gimnasio en el fondo.

A score alone does not tell you how well you are performing

Do you know whether your NPS is competitive, or do you just know the number?

Compare your results with industry benchmarks and similar clubs to understand how each location is really performing.

Track performance by club, period, and member segment to see where the experience is improving and where you are falling behind.

Stop looking at NPS as an isolated number. Start understanding what it means in your market.

Benefits of member surveys

Understand the why, not just the score

Our AI analyzes open text responses, identifies the most frequently mentioned topics, and detects the sentiment behind each comment.

Understand what is driving member satisfaction or dissatisfaction without relying on an average score alone.

Take action before you lose the member

A drop in satisfaction automatically triggers an alert and assigns a task to the right team.

Address issues while there is still time to recover the member experience and rebuild trust.

Get a complete view of the member voice

Centralize surveys, reviews, and support tickets in one dashboard to bring all member feedback together.

See what members are saying, where issues are happening, and what needs your attention without checking multiple sources.

Proven Real-World Results.

*Case study based on a multi-service fitness club with 1,500 users

-27%
Churn rate
+6 months
Customer lifespan
+25%
Lifetime value (LTV)
+26%
Lead Conversion Rate
+24%
Revenue per membership
25h/month
Staff hours saved
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FitnessKPI Blog

On our FitnessKPI blog, you will discover useful tips on how to manage a gym, the most important KPIs in the fitness world, fitness industry trends, technology, and much more.

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Frequently Asked Questions

Do you have questions? Here you will find answers. If you don't find what you're looking for, don't hesitate to contact us.

Let's explore how you can maximize the potential of your data

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